Solo Support Request

How can we help you today?

Your email address

Customer

Select a category

Select the type of change

Name

Phone number

The company I represent

Name of accounting firm that is terminating the Ledger environment

Business ID of accounting firm

Name of the Ledger environment to be terminated

Business ID of the Ledger environment to be terminated

Business ID

E-invoicing address to be terminated

Reason for termination

When do you want the Ledger environment to be closed?

Our notice period is one month. The Ledger environment is available until the end of the termination month and will be closed thereafter. The notice period is chargeable.

Invoice number

If you don’t know the invoice number, please write the month the invoice relates to

Email address to which the invoice copy will be delivered

Current Package

New Package

Requested implementation date

Please send your change request by the 15th of the month at the latest, if you want the change to take effect during the current month.

Reason for termination

Preferred termination date

Your upcoming accounting firm

Business ID of new accounting firm

We would like to hear more about this

We would love to hear which software you are switching to

When do you want the contract to end?

Our notice period is one month. The contract ends on the last day of the month in which the contract ends. The notice period is chargeable. We will send the final invoice after the notice period has ended.

Enter a short descriptive title for your support request

Company name

Select the option that describes your login issue

Select the option that relates to your support request

If the application gives an error message, enter it in the description field or attach a screenshot

Select the option that relates to your support request

If the application gives an error message, enter it in the description field or attach a screenshot

Username / user’s name

The name of the environment (company) that you are logging in to

Select product/topic your request concerns

Select the receipt type

In the description, include the invoice number in question

Select the report that your request is related to

Envelope id

Description

Please describe the content of your request. If you get an error message, tell us what it says. Add the attachment if needed. Please do not add sensitive information or unnecessary personal information to the form's description field or attachments, from which the individual can be directly identified (eg. name and email). AI solutions operating in the organization's own environment can be used to process the contact request, but the final assessment and decisions are always made by a human.

To which address would you like Finago's invoices to be sent in the future?

I want to transfer the environment to accounting firm's Procountor Ledger?

NoYes

I am interested in ordering a paid data copy.

NoYes

I understand that data collection as an administrative work is a chargeable service.

How will the final Procountor invoice be delivered?

Invoice recipient's address

Electronic invoice operator

I accept that a fee of 68,90 euros + VAT will be charged for changing the product package from a larger one to a smaller one. The change fee will be charged on the next invoice.

I understand that after the notice period ends and the environment is closed, environment data will be stored according to general customer agreement and terms of use for at least three months. I ensure that necessary material has been saved from the program before the contract end date.

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